Grievance Redressal Policy
How you can raise a concern with CrediMonk and how it will be handled — from customer care to the RBI Ombudsman.
CrediMonk is committed to providing quick, transparent and fair grievance redressal for every customer. This policy explains how you can raise a concern, how it will be handled and how to escalate it if required.
Level 1 — Customer Care
For any product, service, disbursal or repayment issue, please first reach out to our customer care team:
Phone
We aim to acknowledge every complaint promptly and resolve it as quickly as possible.
Level 2 — Grievance Officer
If your issue is not resolved at Level 1 within a reasonable time, please write to our Grievance Officer at care@credimonk.com with your ticket details. The Grievance Officer will personally review the matter and revert with a resolution or next steps.
Level 3 — RBI Integrated Ombudsman
If your grievance remains unresolved after Level 2, you may escalate to the Reserve Bank of India Integrated Ombudsman Scheme. Complaints can be filed online at the RBI Ombudsman portal or through the RBI CMS complaint filing system as per the applicable regulatory guidelines.
Your feedback helps us keep improving. Every grievance is tracked, reviewed and used to make our lending experience better and safer.