RBI Registered NBFC

Regulatory Compliance

As a Reserve Bank of India registered NBFC, CrediMonk operates under a comprehensive regulatory framework that governs how we lend, disclose fees, collect data, communicate with customers and handle grievances. Every product on our platform is designed to comply with:

• RBI's Digital Lending Guidelines
• NBFC Fair Practices Code
• Know Your Customer (KYC) norms
• Data Localization requirements for lending entities
• Grievance Redressal norms mandated by the Reserve Bank of India

Fair Practices Commitment

CrediMonk is committed to fair, transparent and ethical lending practices. This includes clearly communicating fees, interest rates, tenure and total repayment amounts before any loan disbursal — with no hidden charges.

• Transparent pricing on every product
• Clear digital documentation before disbursal
• No coercive collection practices
• Dedicated grievance redressal channel
• Fully digital, paperless customer journey

Data Storage & Privacy Compliance

In compliance with RBI regulations for lending facilities, we store and process all personal data exclusively within India. Our systems use bank-grade encryption, secure infrastructure, biometric-access data centres and continuous 24×7 monitoring to protect your data.

Customer Rights

As a customer of an RBI-registered NBFC, you have the right to:

• Receive complete disclosure of loan terms before agreeing
• Understand every charge, fee and interest component
• Be treated fairly and respectfully by our support and collections teams
• Raise grievances through our dedicated grievance channel
• Escalate to the RBI Integrated Ombudsman Scheme if unresolved